Privacy Policy

This privacy policy will explain how I (Mariza Thanopoulou) and my practice "innerAssist Psychological Services" use the personal data we collect from you when you use our website.

What data do we collect?
innerAssist collects the following data:
Personal identification information (Name, email address, phone number, date of birth, gender, relationships & children, occupation etc.)

This information as well as any contacts you have with innerAssist and results of appointments and any written communication is recorded and kept confidential at all times.

When you are a client of innerAssist I record all your treatment and details of your appointment so that I can plan your treatment correctly. In addition to the personal information above, I may also collect sensitive information regarding:

  • Medical conditions (if relevant)

  • Prescribed medication

  • Psychological history and current difficulties

  • Sexuality

  • Offences (including alleged offences)

  • Financial information

 

How do I collect your data?
You directly provide innerAssist with most of the data we collect. We collect data and process data when you:
1. Register online or ask for a service.
2. Voluntarily complete a contact form, a customer survey or provide feedback on any of our message boards or via email.
3. Use or view our website via your browser’s cookies.

innerAssist may also receive your data indirectly from the following sources:

  • Other mental health providers

  • General practitioners

 

How will we use your data?
innerAssist collects your data so that we can:

  • Process your enquiries and manage your account.

  • Email you with information about services.

  • Make safe and effective clinical and therapeutic decisions.

  • Ensure that the service I provide to you is responsive to your specific circumstances and needs.

innerAssist will never share your data with any third party unless you have given your written consent and only in order to help you get good support or healthcare.

I am required to have regular supervision with another professional therapist as part of my ongoing professional accreditation with the dutch cbt and family therapy associations. I never disclose any personally identifying information about my clients within supervision.

 

Legal exceptions to obtaining your consent
There are some situations where I would be required to share your information with third parties without your consent.

  • If I believe that a child, elderly person, or disabled person is being abused, I may be required to file a report with the appropriate services.

  • If I believe that a client is threatening serious bodily harm to another, I may be required to take protective actions.

  • If the client threatens to harm himself/herself, I may be obligated to seek hospitalization for him/her or to contact family members or others who can help provide protection. These situations have rarely occurred in my practice. If a similar situation occurs, I will make every effort to fully discuss it with you before taking any action.

In those instances, I will always follow local and national safeguarding policies.

 

How do we store your data?
I make best efforts to ensure the security of your data.

All personal information provided is stored in compliance with EU General Data Protection Regulations (GDPR) rules.

I keep printed or handwritten information about you to a minimum in order to protect your data. Electronic information is securely stored using Apple T2 Security Chip which integrates security into both software and hardware to provide encrypted-storage capabilities. Data on the built-in, solid-state drive (SSD) is encrypted using a hardware-accelerated AES engine built into the T2 chip. This encryption is performed with 256-bit keys tied to a unique identifier within the T2 chip.

Administrative and personal data is retained for seven years in compliance with professional regulations. Once this time period has expired, innerAssist will delete-destroy your data.

 

What are your data protection rights?
innerAssist would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request innerAssist for copies of your personal data.

  • The right to rectification – You have the right to request that innerAssist correct any information you believe is inaccurate. You also have the right to request innerAssist to complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that innerAssist erase your personal data.

  • The right to restrict processing – You have the right to request that innerAssist restrict the processing of your personal data.

  • The right to object to processing – You have the right to object to innerAssist’s processing of your personal data.

  • The right to data portability – You have the right to request that innerAssist transfer the data that we have collected to another organization, or directly to you.

 

If you make a request, I will respond within one month's time. If you would like to exercise any of these rights, please contact innerAssist by e-mail.

 

Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

How do we use cookies?
innerAssist uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website.

  • Improve the way I provide content to users.

 

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – innerAssist uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in as well as information about your browser, device, and your IP address.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites
The innerAssist website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy
innerAssist keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 December 2021.

How to contact innerAssist
If you have any questions about innerAssist’s privacy policy, the data I hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact me (Mariza Thanopoulou).

Call innerAssist at: +31 (0) 6 253 205 63
E-mail innerAssist at: info@innerAssist.com
Or write to:
innerAssist Psychological Services

Eerste Weteringdwarsstraat 2

1017 TN Amsterdam
The Netherlands