Complaints Procedure

At innerAssist Psychological Services I strive to provide high-quality psychological care. If you are dissatisfied with any aspect of your treatment, I encourage you to discuss this with me first. In many cases we can resolve the matter together.

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If we are unable to reach a satisfactory solution, or if you prefer not to discuss your complaint directly with me, you may contact the independent complaints officer through the NIP Wkkgz complaints scheme.

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The complaints officer is provided by the Centraal Bureau Klachtenmanagement in de Zorg (CBKZ) and offers independent advice, mediation and support throughout the complaints process.

 

CBKZ
Email: klachten@cbkz.nl
Telephone: 088-0245190
Post: Antwoordnummer 570, 4200 WB Gorinchem

 

If the complaint cannot be resolved through mediation, it may ultimately be submitted to the Geschillencommissie Psychische en Pedagogische Zorg in accordance with the Wkkgz.